Refund Policy

Version 2026-10-31.1 · Last updated October 31, 2026

This policy explains when you can get your money back for a StoryDraft plan, and how. It is part of our Terms of Service.

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders, so refunds are made through Dodo Payments, to the payment method you used.

The free month costs nothing

Starting your free month charges $0. Cancel before its 30 days are over and you are never charged, so there is nothing to refund.

14 days on every payment

Not happy? Ask within 14 days of a payment and you get that payment back in full, whatever the reason. This covers every payment: the first one after your free month, each monthly or yearly renewal, and the difference charged when you move up a plan. Each renewal is a new payment with its own 14 days.

A refund ends the plan it paid for right away. Your games stay on your account, and what doesn't fit the limits you go back to opens read-only, as the Terms explain. Refunding one payment doesn't refund earlier ones.

After 14 days, a payment is refunded when the law says so, or when something went wrong on our side, such as a double charge or a plan that didn't work. You can still cancel at any time to stop the next renewal.

In the European Union, the EEA and the United Kingdom

You have the legal right to withdraw from the contract within 14 days, without giving a reason. For a plan that starts with a free month, the 14 days start when the free month ends and the first payment is made; in the UK, a yearly plan also gets 14 new days at each renewal. To withdraw, use the withdrawal button on your account page, or tell us in any clear way (by email, or by answering the receipt Dodo Payments sent you). We refund every payment you made under the contract, in full, within 14 days of hearing from you.

In Brazil

The Consumer Defense Code (Código de Defesa do Consumidor, art. 49) gives you 7 days from the purchase to change your mind and get everything you paid back, including when your free month turns into a paid plan. Our 14 days cover those 7 and more.

How to ask

• Write to us from your account's email (see below) with the date of the payment, and we refund it through Dodo Payments.
• Or answer the receipt email Dodo Payments sent you for that payment: it comes to us too.

Refunds usually reach your card or account within 5 to 10 business days of being made, depending on your bank, and Dodo Payments emails you a receipt. A refund may be declined in cases of fraud or refund abuse, such as subscribing and asking for a refund again and again.

Wherever you live, the law of your country may give you more than this policy does. When it does, the law wins.

Contact

Questions about a payment or a refund? Write to us at [email protected].